Regulatory Information

Who regulates us?

The Private Office and TPO are trading names of The Private Office Limited, authorised and regulated by the Financial Conduct Authority, firm reference number 789482. Registered in England and Wales at 2 The Bourse, Leeds LS1 5DE, company number 10226899. 
 
Advice Champion Services Limited and Investment Champion Online Limited are Appointed Representatives of The Private Office Limited.

The regulatory status and permissions for the firm may be reviewed on the Financial Services Register, by visiting www.fca.org.uk/firms/financial-services-register, or by contacting the FCA at 12 Endeavour Square, London E20 1JN. Tel: 0800 111 6768.

Should you have any queries of a regulatory nature, please contact our Risk and Regulation Director, Claudia Clay, or a member of her team on 0333 323 9060, write to us at the address given below, or email regulation@theprivateoffice.com

Complaints

In the event that you have a complaint about any aspect of the service you have received, or to request a copy of our Complaints Handling Procedures, please contact us at:

Risk & Regulation Director
The Private Office
No 2 The Bourse
Leeds
LS1 5DE
T: 0333 323 9060
E: complaints@theprivateoffice.com

If your complaint is not resolved to your satisfaction you may be entitled to refer it to the Financial Ombudsman Service (FOS).

Full details of the FOS can be found at www.financial-ombudsman.org.uk.

In the event that you are dissatisfied with any online services that we have provided, you may contact us directly at complaints@theprivateoffice.com.

The Financial Services Compensation Scheme (FSCS) 

FSCS cover depends on the nature of the claim being made. In general terms, FSCS cover is not available on claims for loss of value resulting just from the poor performance of investments.

However, cover may be available for claims against authorised firms for loss arising from bad investment advice, poor investment management or misrepresentation. Most types of investment business are covered up to a maximum limit of £85,000.

This depends on the type of business and the circumstances of the claim. Insurance business is covered for 90% of the claim without any upper limit. However, on occasion we may advise on other financial instruments which are not regulated by the FCA under the Financial Services and Markets Act 2000.

The FSCS does not apply to any of these or in other situations where the investment company counterparty is not located in the UK. We will inform you as appropriate in which circumstances FSCS protections do not apply.

Further information about compensation scheme arrangements is available from the FSCS, please contact 0800 678 1100 or visit www.fscs.org.uk.

Useful information

Financial Conduct Authority (FCA)
2 Endeavour Square,
London E20 1JN

Find us on the Financial Services Register
www.fca.org.uk/register 
or by contacting the FCA on 0800 111 6768.

Request a copy of our Complaints Handling Procedures
Compliance and Technical
The Private Office
No 2 The Bourse
Leeds LS1 5DE
T: 0333 323 9060
E: complaints@theprivateoffice.com
 

The Financial Services Compensation Scheme (FSCS)
Telephone 0800 678 1100
or visit www.fscs.org.uk

The Financial Ombudsman Service (FOS)
www.financial-ombudsman.org.uk.