Regulatory Information

Who Regulates Us?
The Private Office is a trading name of The Partners of The Private Office Limited Liability  Partnership, authorised and regulated by the Financial Conduct Authority (FCA), 25 The North Colonnade, Canary Wharf, London E14 5HS. Our Financial Services Registration number is 602193. You can check this on the Financial Services Register by visiting www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Our FCA permissions are advising and arranging investments, including noninvestment insurance contracts, and pensions.

Complaints
In the event that you have a complaint about any aspect of the service you have received, or to request a copy of our Complaints Handling Procedures, please contact us at:

Compliance and Technical
The Private Office
No 2 The Bourse
Leeds
LS1 5DE
T: 0333 323 9060
E: complaints@tpollp.com

If your complaint is not resolved to your satisfaction you may be entitled to refer it to the Financial Ombudsman Service (FOS). Full details of the FOS can be found at www.financial-ombudsman.org.uk.

In the event that you are dissatisfied with any online services that we have provided, you may contact us directly at complaints@tpollp.com or make a complaint directly to the Online Dispute Resolution Platform at http://ec.europa.eu/odr.

The Financial Services Compensation Scheme (FSCS)
FSCS cover depends on the nature of the claim being made. In general terms, FSCS cover is not available on claims for loss of value resulting just from the poor performance of investments. However, cover may be available for claims against authorised firms for loss arising from bad investment advice, poor investment management or misrepresentation. Most types of investment business are covered up to a maximum limit of £50,000. This depends on the type of business and the circumstances of the claim. Insurance business is covered for 90% of the claim without any upper limit. However, on occasion we may advise on other financial instruments which are not regulated by the FCA under the Financial Services and Markets Act 2000. The FSCS does not apply to any of these or in other situations where the investment company counterparty is not located in the UK. We will inform you as appropriate in which circumstances FSCS protections do not apply.

Further information about compensation scheme arrangements is available from the FSCS, please contact 0800 678 1100 or visit www.fscs.org.uk.

USEFUL INFORMATION
Financial Conduct Authority (FCA)
25 The North Colonnade,
Canary Wharf,
London E14 5HS
Find us on the Financial Services Register
www.fca.org.uk/register
or by contacting the FCA on
0800 111 6768.
Request a copy of our Complaints Handling Procedures
Compliance and Technical
The Private Office
No 2 The Bourse
Leeds LS1 5DE
T: 0333 323 9060
E: complaints@tpollp.com
The Financial Services Compensation Scheme (FSCS)
Telephone 0800 678 1100
or visit www.fscs.org.uk
The Financial Ombudsman Service (FOS)
www.financial-ombudsman.org.uk.

No 2 The Bourse Leeds LS1 5DE
T: 0333 323 9060
F: 0113 245 3663
www.theprivateoffice.com
enquiries@theprivateoffice.com

The information contained within this website is based on the UK regulatory regime, and is therefore restricted to consumers based in the UK. The content is provided for general information only, is not intended to constitute advice, and should not be relied upon when making financial decisions at the expense of obtaining professional advice. Whilst we make every effort to ensure the accuracy of the material provided, we cannot guarantee that it is comprehensive or up to date at all times.

The Private Office is a trading name of The Partners of The Private Office Limited Liability Partnership, authorised and regulated by the Financial Conduct Authority. Our Financial Services Registration Number is 602193 which may be checked on the Financial Services Register by visiting http://www.fca.org.uk/register.
The Financial Conduct Authority does not regulate Trusts, Tax Advice or Wills.
Registered Office: No 2 The Bourse, Leeds, LS1 5DE. Registered in England and Wales No. OC334113.

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  • Authorised and regulated by the Financial Conduct Authority